Clutter Moving and Storage

Booked a move nearly a month ago and Clutter canceled via text mere HOURS before our scheduled appointment on the final day of our lease. A shameful way to do business. I had followed up many times via phone to confirm appointment and after they cancelled, they rebooked my appointment seven days later (not helpful when you carefully plan a move far in advance!) When I spoke to a rep, they didn’t even have the right rescheduled date on hand. A total sham of an operation.

Move size: 1 Bedroom Home Service cost: $640

Their storage facility is rat infested and hot. My blood pressure cuff melted. My bag disintegrated. I was seeing this power residue and it was my bag. A lot of my clothes faded on each other because of high temperature in the storage. Oh my gush, there was rat shi! for days. My kitchen things, clothes, books, papers, kids toys, etc all had to be thrown away because of rat poop, broken, mold, and discoloration. They said to put a claim in. Ok, the way the set the claim up is for you to find a store online that list your item for the price and if you cannot find the item they will only pay you $1 for your item. Yes! You heard that correctly. And, on top of that they charge you over 400.00 to remove your things from the storage, even if you go get them yourself. And, do not forget that is over 400.00 plus the monthly payments that they were deducting. Those high reviews are either payed, self reviews, or not real customers. Oh, the rats did not just lived and poop in my thing but they also had a feast on whatever, clothes, shoes, bags... whatever. Oh, my shoes and leather coat gone. The heat did a number on those. My boxspring and mattress both had large what looks like water stain on them. As, I unboxed my things I couldn't stop crying. I will be calling the news to also report so they can film those rat shi! and my loses. This is freak nasty, disappointing, waste of money, upsetting, and taking advantage of people.

Move size: 1 Bedroom Home Service cost: $420

Wow - not having to move all my stuff myself into a storage unit and have people pick up for you makes life so much easier. At the end even though the actual cost per month might be a bit higher it is WORTH IT - these are things money are for - to make your life easier. I had about 26 items ranging from small boxes, suitcases, mirror, umbrellas, my AC unit and dresser and they wrapped and boxed anything that needed it. It took about 2 hours start to finish and I went with the smallest 5x5 space. Happy about it!! Use my referral code for $100 off: T3DP7T

Also the movers, William and Justen were super friendly and helpful.

Move size: Partial Move Service cost: $33

I am writing this review to express my extreme disappointment with [Company Name], a storage company that has failed to uphold their promises and provide a safe and secure environment for my belongings. Over the span of five years, I entrusted them with over $65,000 worth of items, expecting that they would be kept in pristine condition. However, my experience with them has been nothing short of a nightmare.

First and foremost, the company failed to maintain a clean and hygienic storage facility. Upon retrieving my belongings, I was appalled to discover an overwhelming presence of mold infestation. This blatant neglect not only resulted in the destruction of numerous valuable items but also posed a serious health hazard. The fact that the company allowed such a hazardous situation to develop is utterly unacceptable.

Furthermore, it became evident that rats had infiltrated the storage units, leaving behind droppings and causing further damage to my belongings. This demonstrates a complete lack of pest control measures and adds insult to injury, as it further highlights the company's disregard for the safety and well-being of their customers' possessions.

Despite their initial promises to keep my belongings intact, it is clear that [Company Name] has failed to fulfill their obligations. The condition in which my items were returned to me is a testament to their negligence and inability to provide the level of service they advertise.

I urge anyone considering using [Company Name] for their storage needs to proceed with caution. My experience has been a costly and devastating one, with irreparable damage done to my cherished belongings. It is my hope that by sharing my experience, others can avoid the heartache and financial loss that I have endured.

In conclusion, I strongly advise against utilizing the services of [Company Name]. Their failure to maintain a clean and secure storage environment, coupled with their broken promises, has resulted in significant damage to my belongings. The lack of accountability and professionalism displayed by this company is truly disheartening.

Move size: 4+ Bedroom Home Service cost: $65000

DO NOT USE THIS COMPANY!!! Stored my items with this company in for 2 years. They broke a table when they picked up the items. They caused $15,000 worth of damaged and lost items. They lost 8 out of the 15 crates I filled up with them. They initially offered $400 to cover damages and kept pointing to the policy. The expanded policy minimally covers as well. The loading team at their warehouse was completely unprofessional making my movers wait while they took breaks. Overall, one of the worst experiences ever. If you want your items in tact, use another company. This one is not accountable and does not care about their customers or their belongings.

Move size: 1 Bedroom Home Service cost: $3000

If you're thinking about using Clutter for your storage needs, think again. I cannot stress enough how frustrating and disastrous my experience has been. I had stored the entirety of my 2-bedroom condo with Clutter for three years, paying for an extra-large unit to ensure all of my belongings were safe and secure.

But when I finally decided to close my account and have my items delivered back, what I received was nothing short of a nightmare. Clutter delivered only 20% of my belongings. That’s right—80% of my items, including expensive furniture, artwork, and personal items, are nowhere to be found. When I contacted Clutter, they had the audacity to claim that there was nothing else in my unit.

I immediately called their customer service, but instead of helping me resolve the issue, I was sent to a call center in India where the representatives were unhelpful and refused to escalate the issue. Despite demanding to speak to a manager, I was told one would call me back—but no one ever did.

Frustrated, I filed a claim online weeks ago, yet there has been no response. As if that wasn’t bad enough, I recently learned that the insurance on my belongings only covers up to $1,000. I had no idea about this limited coverage when I entrusted Clutter with my valuable items, and now it feels like I’m stuck with a fraction of what I had.

This company has shown zero accountability, and I am left with missing items, a broken system, and no help in sight. If you're considering using Clutter for storage, do yourself a favor and look elsewhere. This is not a company you can trust with your valuable items.

Move size: 2 Bedroom Home Service cost: $400

This is my second time using Clutter and they have since gone downhill from how they run the company. They may have a good app to track the truck, but that's about it. I recently used them to move from one house to another in Los Angeles and they somehow figured out a way to lose a box of valuable furniture. How do you lose a box if you are only moving one person's belongings directly over to their new house? I then tried calling their "customer service" who are all offshore based and know absolutely nothing about anything. After my 7th attempt, I finally spoke with someone in the US who ultimately said they checked with the movers and they don't remember... of course they don't.

Additionally, the movers are not trained very well in how to package furniture for a safe move - they haphazardly put boxes together and just dump large items in them.

Furthermore, they have a lot of hidden fees so you should beware of their unscrupulous marketing tactics.

There are plenty of better, more professional movers out there. I now have to spend way more money replacing the items they lost - GO ELSEWHERE IF YOU DON'T WANT YOUR ITEMS LOST AS WELL!

Move size: 1 Bedroom Home Service cost: $1100

They delivered all my items about 97 items and when I got my delivery all my furniture came back damaged I had 2 broken tables that you can never use, my server was all damaged and chipped and the legs of course were cracked, my dining room table which was purchased 3 months before I had to move was completely destroyed one the attachments to the table were all bent and one leg was cracked I had to order all new parts for this table, my babies crib and dresser were chipped every where and my baby right now is about a year and half, my beds the plastic cover was ripped in a few places and those parts where all black and damaged, my oven came in with broken parts on the inside, they did damage a few walls in my brand new house even my bed frames the legs are missing. overall I had the worst experience moving into my new house gets worse and worse as I open the boxes more things are damaged and there only giving me 2500 dollars for all my danged items which was more that 15,000 dollars worth of items. I provided them every single link of the product to show them the price of everything. FYI the delivery was 12/4/19.

Move size: 3 Bedroom Home Service cost: $2500

I have used Clutter for years and have told everyone I know about this unique service. However, in the past year I have multiple items broken, lost and damaged due directly from mishandling by their movers. Not only did Clutter say they would not reimburse me (and some of these items were very valuable and sentimental), but they also took a very cold and inflexible attitude, offering no solutions and taking zero responsibility for their employees/contractors. I don't think customers should have to pay for insurance to cover the cost of items being lost by the company or blatantly broken by their movers. Clutter has also up-charged me and changed my rates without notice and not all their movers charge the same. You cannot count on honesty or integrity with this company. I have gone from a huge supporter to actively posting updated reviews on their increasingly terrible customer service and moving staff. I wish I had read some of the reviews on this site earlier as I see "damage" of belongings is a common thread. I am devastated by this last move with Clutter, and it will definitely be my "last" service with them after I call for the rest of my items. Current customers should be extra careful because even if they had great service and no problems for years, this is no longer the case and the company does not care about loyalty or good business practices. I'm attaching photos of the damages and missing items such as broken parts cracked all the way through (but taped up like I might not notice), shattered lamps, damaged leather on vintage furniture, and even worse, lost shelves to a buffet cabinet - which obviously makes it 100% unusable. None of which was covered by the company. And they were very rude about it, which surprises me after all the early years of taking to the same owners/managers and feeling like I was in great hands. All I had was a few things delivered and a few items picked up so it wasn't a big move, but yet it was the worst one yet. I have used Clutter multiple times over the past 4-5 years totally several thousands in service, not including a monthly fee of close to $200 per month.

Move size: Partial Move Service cost: $200

I have never written a negative review or filed a complaint with any agency regarding a business; however, this experience was beyond anything I could have imagined. When Clutter came to pick up my items almost 2 years ago, they did an excellent job. I was so impressed I referred several people to them. I requested certain items a few times and they delivered them on time and without any problems.

In January 2020 I requested that all of my belongings be returned to me. One of the two men that delivered the items went from being very kind and helpful to extremely rude and somewhat abusive within a moments time. I asked them to place the boxes against a wall with the labels showing so I would know what was in each box. Obviously, that was too much to ask as there were boxes everywhere.

He was going to leave my Chattam & Wells ($6000 to replace) mattress, box spring and frame against the wall which was wrapped in heavy duty plastic. I asked him to please place them on the frame for me and I thought he was going to lose it, telling me they do not do that. Seriously? I am a disabled senior.

When they left, the first thing I wanted to do was make the bed. I was mortified to find dust and filth covering the entire mattress as well as black marks and holes in the box spring, which they packed. The brand-new carpet in the bedroom was tracked with black footprints, several collector items were broken, the armoire was majorly scratched and the crown molding was broken ($2000 to replace). An irreplaceable Antique Glass and Metal Industrial Pendant Light Fixtures 24 x 24, (from, I think, The Brown Derby or somewhere similar no longer in business) which they packed was destroyed. Inside of probably 25% of the sealed boxes was disgusting dust and filth. The exterior of all the boxes were covered in filth. Among other items, I am missing a steam cleaner which they said was delivered and which was not, or I guess the steam cleaner decided to walk out of my place on its own.

Clutter had/has no regard for my belongings, neglected to provide clean, safe storage and hires incompetent people with a complete lack of customer service.

For all of this I was reimbursed $1106 which is completely unacceptable as this was due to their negligence and substandard storage facility.

Move size: 1 Bedroom Home Service cost: $3600